Terms of Service

  • OVERVIEW

    Welcome to Ovelnara Storia. The terms “we,” “us,” and “our” refer to Ovelnara Storia. Ovelnara Storia operates this store and website, including the related information, content, features, tools, products, and services provided to offer customers a curated online shopping experience.

    Ovelnara Storia is powered by Shopify, which enables us to provide the Services to you.

    The following Terms of Service, together with any policies referenced herein, explain your rights and responsibilities when you access, browse, purchase from, or otherwise use our Services. Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, limitations of liability, and dispute resolution.

    By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.

    SECTION 1 - ACCESS AND ACCOUNT

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence. If you allow any minor dependent to use the Services on devices you own, purchase, or manage, you confirm that you have provided the required consent.

    To use the Services, including browsing our online store or purchasing products from us, you may be asked to provide certain information, such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, complete, and that you have the necessary rights to provide such information.

    You are responsible for keeping your account credentials secure and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

    SECTION 2 - OUR PRODUCTS

    We make reasonable efforts to display and describe our products and services accurately in our online store. However, product colors, appearance, size, texture, and details may vary depending on your device, screen settings, lighting, and configuration.

    We do not guarantee that the appearance, quality, or details of any products or services purchased by you will fully meet your expectations or appear exactly as shown in our online store.

    All product descriptions, pricing, availability, and related details may be changed at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, region, or jurisdiction on a case-by-case basis.

    SECTION 3 - ORDERS

    When you place an order, you are making an offer to purchase the selected products. Ovelnara Storia reserves the right to accept, decline, cancel, or limit any order for any reason at our discretion.

    Your order is not accepted until Ovelnara Storia confirms acceptance and your payment has been received and processed. Please review your order carefully before submitting it, as Ovelnara Storia may be unable to accommodate cancellation or change requests once an order has been accepted or processed.

    If we do not accept an order, make a change to an order, or cancel an order, we may attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

    Returns and exchanges are handled only in accordance with our Refund Policy.

    You represent and warrant that any purchase you make is for your own personal or household use and not for commercial resale, export, or unauthorized distribution.

    SECTION 4 - PRICES AND BILLING

    Prices, discounts, and promotions are subject to change without notice.

    The price charged for a product or service will be the price in effect at the time your order is placed and will be shown in your order confirmation email.

    Unless otherwise expressly stated, posted prices do not include taxes, shipping fees, handling fees, customs duties, import charges, or other applicable charges.

    Prices listed in our online store may differ from prices offered in physical stores, third-party marketplaces, or other websites.

    We may offer promotions from time to time. Such promotions may be governed by separate terms and conditions. If there is a conflict between promotional terms and these Terms of Service, the promotional terms will apply.

    You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You also agree to promptly update your account and other information, including your email address, payment details, and billing information, so we can complete transactions and contact you when needed.

    You represent and warrant that any payment information you provide is true, correct, and complete, that you are authorized to use the selected payment method, and that all charges incurred by you will be honored by your payment provider. You agree to pay all charges at the posted prices, including shipping, handling, and applicable taxes.

    SECTION 5 - SHIPPING AND DELIVERY

    We are not liable for shipping or delivery delays.

    All delivery times are estimates only and are not guaranteed.

    We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, weather conditions, high order volume, or events outside our reasonable control.

    Once products are transferred to the shipping carrier, title and risk of loss may pass to you, subject to applicable law.

    SECTION 6 - INTELLECTUAL PROPERTY

    Our Services, including but not limited to trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio, designs, page layouts, and the selection and arrangement thereof, are owned by Ovelnara Storia, its affiliates, or licensors and are protected by applicable intellectual property laws.

    These Terms permit you to use the Services for personal, non-commercial purposes only.

    You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

    Except as expressly provided herein, nothing in these Terms grants you any license or rights to any intellectual property of Ovelnara Storia, Shopify, or any third party.

    Unauthorized use of the Services may violate intellectual property and other applicable laws.

    All rights not expressly granted are reserved by Ovelnara Storia.

    The names, logos, product names, service names, designs, and slogans associated with Ovelnara Storia are trademarks or brand assets of Ovelnara Storia, its affiliates, or licensors. You may not use them without our prior written permission.

    Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, products, services, designs, and slogans shown on the Services are the property of their respective owners.

    SECTION 7 - OPTIONAL TOOLS

    We may provide access to optional tools offered by third parties as part of the Services. We do not monitor, control, or have input over these third-party tools.

    You acknowledge and agree that such tools are provided on an “as is” and “as available” basis, without warranties, representations, or conditions of any kind.

    Your use of optional third-party tools is entirely at your own risk and discretion. You should ensure that you understand and agree to the terms provided by the relevant third-party provider before using such tools.

    We may also offer new features, tools, or resources in the future. Such additions will be considered part of the Services and will be subject to these Terms of Service.

    SECTION 8 - THIRD-PARTY LINKS

    The Services may contain materials, links, or embedded features provided by or operated by third parties.

    We are not responsible for reviewing, evaluating, or verifying the content, accuracy, policies, or practices of any third-party websites or materials.

    If you choose to leave our Services and access third-party websites, you do so at your own risk.

    We are not liable for any harm, loss, damage, or dispute related to your access to third-party websites or your purchase or use of any third-party products, services, resources, or content.

    Please review third-party policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

    SECTION 9 - RELATIONSHIP WITH SHOPIFY

    ovelnarastoria is powered by Shopify, which enables us to provide the Services to you.

    However, any sales and purchases made through our store are made directly with Ovelnarastoria.

    By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Ovelnarastoria, including any injury, damage, loss, or dispute resulting from purchased products or services.

    You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Ovelnarastoria.

    SECTION 10 - PRIVACY POLICY

    All personal information we collect through the Services is subject to our Privacy Policy.

    Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.

    Information you submit through the Services may be transmitted to Shopify and other service providers, including third parties located in countries different from where you reside, as necessary to provide services to you.

    Please review our Privacy Policy for more details about how we, Shopify, and our partners collect, use, and protect your personal information.

    By using the Services, you acknowledge that you have read our Privacy Policy.

    SECTION 11 - FEEDBACK

    If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, proposals, plans, or other content, you grant us a worldwide, perpetual, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such feedback in any medium and for any purpose, including commercial use.

    We may use such feedback to operate, provide, evaluate, improve, enhance, and promote the Services.

    You represent and warrant that you own or have all necessary rights to the feedback you submit, that any required disclosures have been made, and that your feedback complies with these Terms.

    We are under no obligation to keep feedback confidential, pay compensation for feedback, or respond to feedback.

    We may, but are not obligated to, monitor, edit, or remove feedback that we determine to be unlawful, offensive, threatening, defamatory, obscene, abusive, infringing, or otherwise objectionable.

    You agree that your feedback will not violate any third-party rights, contain unlawful or harmful material, or include viruses, malware, or other code that could affect the operation of the Services.

    You may not use a false email address, impersonate another person, or mislead us or third parties as to the origin of any feedback.

    You are solely responsible for the feedback you provide and its accuracy. We assume no liability for feedback submitted by you or any third party.

    SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

    Occasionally, information on or in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability.

    We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

    SECTION 13 - PROHIBITED USES

    You may access and use the Services only for lawful purposes.

    You may not access or use the Services, directly or indirectly, for any unlawful, harmful, fraudulent, or malicious purpose; to violate any applicable law or regulation; to infringe upon our intellectual property rights or the rights of others; to harass, abuse, insult, harm, defame, intimidate, or discriminate against any person; to transmit false or misleading information; to send or upload unlawful, abusive, or harmful material; to distribute spam or unauthorized promotional material; to impersonate another person or entity; or to engage in conduct that restricts or interferes with another person’s use of the Services or may expose Ovelnara Storia, Shopify, or users of the Services to liability.

    In addition, you agree not to upload or transmit viruses or malicious code, reproduce or exploit any portion of the Services without authorization, collect or track personal information of others, spam, phish, pharm, pretext, spider, crawl, scrape, or interfere with or bypass the security features of the Services or any related website.

    We reserve the right to suspend, disable, or terminate your account or access to the Services at any time, without notice, if we determine that you have violated any part of these Terms.

    SECTION 14 - TERMINATION

    We may terminate this agreement or your access to the Services, or any part of them, at our sole discretion at any time without notice. You will remain liable for all amounts due up to and including the date of termination.

    Sections that by their nature should survive termination will continue to apply, including Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that should reasonably survive termination.

    SECTION 15 - DISCLAIMER OF WARRANTIES

    The information provided on or through the Services is made available for general informational purposes only.

    We do not warrant the accuracy, completeness, reliability, or usefulness of this information.

    Any reliance you place on such information is strictly at your own risk.

    Except as expressly stated by Ovelnara Storia, the Services and all products offered through the Services are provided on an “as is” and “as available” basis, without any representations, warranties, or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.

    Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so some of the above disclaimers may not apply to you.

    SECTION 16 - LIMITATION OF LIABILITY

    To the fullest extent permitted by law, in no case shall Ovelnara Storia, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, Shopify, or Shopify’s affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

    This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise, arising from your use of the Services or any products purchased through the Services.

    This limitation applies to any claim related to your use of the Services or any product, including errors or omissions in content, or any loss or damage incurred as a result of using the Services, content, or products made available through the Services, even if advised of the possibility of such damages.

    SECTION 17 - INDEMNIFICATION

    You agree to indemnify, defend, and hold harmless Ovelnara Storia, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, and reasonable attorneys’ fees payable to any third party arising out of or related to your breach of these Terms of Service, your violation of any law or third-party rights, or your access to and use of the Services.

    We will notify you of any indemnifiable claim, provided that any failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced.

    We may control the defense and settlement of such claim at your expense, including choice of counsel, but we will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld.

    You will cooperate in the defense of indemnified claims, including by providing relevant documents and information.

    SECTION 18 - SEVERABILITY

    If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent permitted by applicable law.

    The unenforceable portion will be deemed severed from these Terms, and such determination will not affect the validity or enforceability of the remaining provisions.

    SECTION 19 - GOVERNING LAW & DISPUTE RESOLUTION

    These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws of Hong Kong.

    In the event of a dispute, both parties agree to first seek an informal resolution through Ovelnara Storia’s dedicated support channels at support@ovelnarastoria.com for a period of 30 days.

    Any formal dispute resolution proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action.

    Notwithstanding the above, either party may bring an individual action in small claims court or seek injunctive relief for intellectual property protection where permitted by law.

    SECTION 20 - WAIVER; ENTIRE AGREEMENT

    Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services.

    These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of the Terms of Service.

    Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.

    SECTION 21 - ASSIGNMENT

    You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent. Any such attempt will be null and void.

    We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

    SECTION 22 - HEADINGS

    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

    SECTION 23 - CHANGES TO TERMS OF SERVICE

    You can review the most current version of these Terms of Service at any time on this page.

    We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

    It is your responsibility to check our website periodically for changes.

    We will notify you of any material changes to these Terms where required by applicable law. Such changes will be effective on the date specified in the notice or when posted on our website.

    Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

    SECTION 24 - CONTACT INFORMATION

    Questions about these Terms of Service should be sent to us at support@ovelnarastoria.com.

    Our contact information is posted below:

    • Email: support@ovelnarastoria.com

    • Phone: +1 (934) 345-2899

    • Legal Entity: HONGKONG COSONIC LIMITED

    • Business Address:
      ROOM S116, 2/F, THE CAPITAL, 61-65 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG