Privacy Policy

Last Updated: August 25, 2026

At Ovelnara Storia, we value your privacy and trust. This Privacy Policy explains how we collect, use, protect, and share your Personally Identifiable Information (PII) when you visit our website, create an account, contact us, or place an order.

1. Information We Collect

We collect information to help provide a smooth, secure, and reliable shopping experience.

Information You Provide:
When you interact with our store, such as when you:

  • Place an order

  • Create an account

  • Subscribe to our emails

  • Contact customer support

We may collect information including:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment-related information

Automatically Collected Information:
When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Device and browser information

  • Website usage and interaction data through cookies, pixels, and similar technologies

Please see Section 5 for more details about cookies.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Order Fulfillment: Processing payments, preparing shipments, arranging delivery, and sending order updates

  • Customer Experience: Improving our website, products, services, and overall shopping experience

  • Communication: Responding to customer inquiries and sending updates, offers, or promotional messages when you have opted in

  • Security & Fraud Prevention: Helping detect, prevent, and protect against unauthorized activity, fraud, or suspicious transactions

3. Data Protection & Security

We take reasonable steps to protect your personal information.

  • Encryption: Sensitive payment information is transmitted using SSL technology and processed securely through our payment gateway

  • Access Control: Personal information is accessible only to authorized personnel who need it to perform their duties

  • No Card Storage: Ovelnara Storia does not store your credit or debit card information

While we work to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

4. Third-Party Disclosure

Ovelnara Storia does not sell or trade your personal information. We may share limited information with trusted third-party service providers who help us operate our website, process payments, fulfill orders, deliver packages, manage marketing, or provide customer support.

These service providers are only permitted to use your information as needed to perform services on our behalf.

Advertising & Marketing Partners

We may allow certain third-party advertising and marketing partners to use cookies, pixels, or similar technologies on our website to help deliver relevant ads and measure advertising performance. These partners may collect information about your online activity across different websites over time.

Our partners may include:

Information collected by these partners is governed by their own privacy policies. You may manage or opt out of targeted advertising through your browser settings or the privacy tools provided by those platforms.

5. Cookies Policy

Yes, we use cookies.

Cookies are small files placed on your device that help our website recognize your browser, remember certain information, and improve your shopping experience.

We may use cookies for:

  • Strictly Necessary Cookies: Required for basic website functions, such as shopping cart and checkout

  • Analytics & Performance Cookies: Used to understand website traffic, usage, and performance

  • Marketing Cookies: Used by partners such as Meta, Google, and AppLovin to help show relevant advertisements

For more information about cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies

You may adjust your browser settings to refuse or delete cookies. However, some website features may not function properly without certain cookies.

6. Third-Party Links

Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies.

Ovelnara Storia is not responsible for the content, privacy practices, or security measures of any third-party websites. We encourage you to review their privacy policies before providing any personal information.

7. California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA:

  • Users may visit our website anonymously

  • Our Privacy Policy is clearly accessible on our website

  • Any changes to this Privacy Policy will be posted on this page

  • Users may update or correct their personal information through their account or by contacting us

  • Do Not Track Signals: Ovelnara Storia honors Do Not Track signals and disables tracking when such signals are enabled

8. Children’s Privacy (COPPA)

Ovelnara Storia does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided us with personal information, please contact us as soon as possible so we can take appropriate steps to remove the information.

9. Data Breaches

In the unlikely event of a data breach, we will take appropriate action in accordance with applicable laws.

If required, we will:

  • Notify affected users by email within 7 business days

  • Post a notice on our website within 7 business days

10. CAN-SPAM Compliance

We use email addresses to process orders, send order updates, respond to inquiries, and provide promotional messages when users have opted in.

Promotional emails from Ovelnara Storia will comply with CAN-SPAM requirements, including:

  • No misleading subject lines or sender information

  • Clear identification of promotional content when applicable

  • A visible unsubscribe option

  • Prompt processing of unsubscribe requests

You may unsubscribe from marketing emails at any time by following the instructions included in our emails.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@ovelnarastoria.com
Phone: +1 (934) 345-2899

Legal Entity: HONGKONG COSONIC LIMITED
Business Address:
ROOM S116, 2/F, THE CAPITAL, 61-65 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG