Shipping Policy

Shipping Information

Hello! Below you will find an overview of how Ovelnara Storia handles order processing, shipping, tracking, and delivery-related matters.

Order Processing: Orders are reviewed, prepared, packed, and handed over to the shipping carrier within 3 business days. Orders placed during weekends or holidays will begin processing on the next business day.
Shipping Time: After your order has been dispatched, international delivery typically takes 10 to 20 business days.

Standard Shipping Rate: We generally charge a flat worldwide shipping fee of $5.99 USD.
Delivery Coverage: We ship to many international destinations.
Fulfillment Locations: To help improve delivery efficiency, orders may be shipped from regional fulfillment centers in the United States, Canada, Australia, the European Union, or directly from our manufacturing partners.

Tracking Email: Once your package has shipped, a tracking number will be sent to the email address used at checkout.
Tracking Website: You may track your shipment through a global tracking platform such as www.17track.net.
Tracking Updates: Please allow a few business days after shipment for the courier system to display the first tracking updates.

Temporary Tracking Pauses: It is normal for tracking updates to pause while a package is moving between transit hubs, clearing customs, or being transferred between carriers. If there has been an update within the past 7 days, your shipment is usually still moving as expected.
When to Contact Us: If your tracking information has not updated for more than 7 consecutive days, please contact our support team so we can help review the shipment status.
External Delays: Customs inspections, carrier network delays, weather conditions, holidays, and other events outside our control may affect delivery times.

Separate Shipments: If your order contains multiple items, they may be shipped separately from different fulfillment centers to help reduce delays. Each package will receive its own tracking number.
Time-Sensitive Requests: Changes to order details, such as product options, size, color, quantity, or shipping address, must be requested within 12 hours after checkout.
Required Information: Please include your Order ID, checkout email address, and the exact change you would like to make.
Important Notice: Once an order enters our warehouse or fulfillment process, we cannot guarantee that changes can still be made.

Failed Delivery Attempts: If the carrier is unable to complete delivery, they may leave a delivery notice. We recommend contacting your local postal service or courier directly with your tracking number to arrange pickup or redelivery.
Lost Packages: If an official carrier investigation confirms that your package was lost during transit, we will arrange a replacement shipment at no additional cost.
After Delivery: ovelnarastoria is not responsible for packages that are lost, stolen, or missing after the carrier marks them as successfully Delivered.

By placing an order with Ovelnara Storia, you acknowledge and agree to the following:

Estimated Delivery: Shipping timeframes are estimates and are not guaranteed. We are not responsible for delays caused by customs, carriers, or events outside our control.
Customs & Import Fees: Customers are responsible for any customs duties, import taxes, local taxes, tariffs, or additional fees charged by their country or region. These charges are separate from our product prices and shipping fees.
Accurate Address: Customers are responsible for providing a complete and correct shipping address. We are not responsible for packages that are delayed, lost, returned, or undeliverable due to incorrect or incomplete shipping details.
Delivery Responsibility: Once tracking shows that a package has been successfully delivered, our delivery responsibility is considered complete. We do not cover post-delivery loss or theft.

Support Email: For assistance, please contact us at support@ovelnarastoria.com.
Faster Support: To help us respond quickly, please include your Order Number and Account Email in your message.